RunwayFashionista.com Refund Policy
At RunwayFashionista.com, we strive to provide you with an exceptional shopping experience and the highest quality fashion items. We understand that sometimes things don't go as planned, and we're here to help resolve any issues with your order, product, or delivery. Our dedicated customer service team will process refunds within 24-48 hours of approval.
What You'll Need to Provide:
To help us resolve your request quickly, please provide the following:
- A. Photos/Videos of the Damaged or Incorrect Item: Please send us clear visual evidence to support your claim.
- B. Screenshots of Your Dispute (if applicable): If you've raised a complaint through PayPal, email, or our chat, please include screenshots showing the name, date, and content of the dispute.
- C. (Optional) Tracking Number for Returns: If we request that you return an item, you'll need to provide the tracking number as proof of shipment.
How to Request a Refund:
- Contact Our Customer Service: Reach out to us directly via our website's contact form or by replying to your order confirmation email.
- Submit Supporting Materials: Send us the photos/videos of the damaged or incorrect product, along with any relevant dispute screenshots.
Please Note: Refunds will be issued to your original payment method (e.g., PayPal, credit card).
Cases Where RunwayFashionista.com Offers Refunds:
We offer refunds or replacements in the following situations:
1. Damaged Products
If your product arrives damaged, we offer a full refund or replacement.
2. Incorrect or Missing Products
We have strict quality control, but if any of the following occur, we'll offer a full refund or replacement:
- You received the wrong product.
- The product has the wrong color, size, or other specifications.
- A component of the product is missing.
Please Note: You typically won't need to return the incorrect product. We'll refund or resend the correct one. If you have concerns about sizing, please provide photos of your measurements, ensuring you've used the correct method. Send them to our customer service, and we'll address it promptly.
3. Products Out of Stock
If a product you ordered is out of stock, we will notify you and offer a full refund or suitable replacement.
4. Products Unable to Be Shipped
Should a product be unable to be shipped due to transportation limitations or other issues, we will notify you and provide a full refund.
5. Delayed Orders
We offer a full refund if your order experiences significant delays from the date the package leaves our warehouse:
- Normal Circumstances: More than 30 days.
- Busy Seasons (e.g., Black Friday, Cyber Monday, Christmas): More than 40 days.
- Unforeseen Circumstances (e.g., epidemics, natural disasters): Delay times may vary. Please monitor our notification emails and messages for updates.
Please Note:
- For orders shipped to Australia, New Zealand, USA, Canada, and European countries, we will refund if the total shipping time exceeds 30 days.
- For orders shipped to South America, the Middle East, India, and Africa, we will refund if the total shipping time exceeds 60 days.
- We cannot offer refunds for delays caused by delivery pending issues such as insufficient address, unclaimed packages, or inability to contact the customer.
6. Cancelled Orders
We offer a full refund for orders cancelled before the product has been shipped. However, we cannot offer refunds in the following circumstances:
- Customized/Personalized Orders: Due to their custom nature, these products cannot be refunded once production has begun.
- Orders with Special Branding Projects: Orders involving special branding cannot be canceled after 48 hours of payment.
7. Missing Packages
If your package goes missing during delivery, we will offer a full refund.
8. Other Conditions
We generally do not offer refunds or re-shipments in the following situations:
1. Order Delivered
If the tracking information shows "order delivered," we will not offer a refund or re-shipment.
2. Package Unclaimed
If a package is unclaimed by the recipient and subsequently destroyed by the local carrier (typically within 48 hours), we cannot issue a refund.
3. Tracking Information Alerts
We cannot offer a refund or re-shipment if the tracking information shows an alert due to reasons such as:
- Incorrect/insufficient Address provided by the customer
- Refused Package by the recipient
- Issues with Customs Clearance
- Non-Existing Number or Unknown Recipient
Important Information:
1. Expiration Date for Raising a Dispute
You can raise a dispute regarding your order within 7 days from the date you receive the product.
2. Dispute Denials
The following types of disputes will be denied:
- No Valid Tracking Information: We may deny your dispute if the tracking information has expired or is invalid.
- Force Majeure: We cannot be held responsible for product damage or shipping delays caused by acts of God, epidemics, international situations, strikes, wars, earthquakes, floods, viruses, storms, heavy snow, or customs inspections.
- Other Reasons: Disputes based on the following reasons will be denied:
- The shopper simply "does not like" the product.
- The item "doesn’t match the listing description" solely based on inaccurate personal measurement (please provide photos for measurement discrepancies).
- The product "smells unusual" (unless it indicates a defect).
3. Returns
We generally do not encourage returns due to high international shipping costs and extended delivery times, which can impact processing. However, if you wish to return a product, please note:
- You must return the product within 10 days of receiving it.
- The product must be in good, resalable condition and not affect secondary sales.
- You will be responsible for covering the shipping cost of the return.
- You can only return the product to our Sydney warehouse.
- If you've returned a product, please send the tracking number to our customer service.
RunwayFashionista.com is committed to providing you with the best possible service. If you have any further questions or concerns, please don't hesitate to contact us.
