Refund policy

At Runway Fashionista, we want you to be delighted with your purchase. We understand that issues can arise, and we are committed to resolving them efficiently.

1. EU Statutory Right of Withdrawal (14-Day Right)

If you are located in the European Union, you have the right to withdraw from your purchase within 14 days of receiving your order, for any reason and without giving any justification.

• How to Exercise: Notify us of your decision to withdraw by emailing sales@runwayfashionista.com with your order number. You may use the [Model Withdrawal Form] provided below.

• Refunds: We will refund all payments received from you,

• We will process your refund within 14 days of being notified of your withdrawal (though we may withhold the refund until we have received the goods back or you provide proof of shipment).

• Return Costs: You are responsible for the direct cost of returning the items to our warehouse in Sydney.

2. Damaged, Defective, or Incorrect Items

We take full responsibility for your order until it is in your physical possession. If an item arrives damaged, or if you receive the wrong product, color, or size:

• Please notify us at sales@runwayfashionista.com immediately.

• Provide clear photographic evidence of the damage or incorrect specification.

• We will arrange for a replacement or a full refund. 

3. Shipping Delays

We offer a full refund if your order exceeds the following transit times without delivery:

• Australia, NZ, USA, Canada, & Europe: 30 days from warehouse departure.

• South America, Middle East, India, & Africa: 60 days from warehouse departure.

4. Exclusions

We cannot accept returns or provide refunds for:

• Customized/Personalized Orders: Once production has commenced.

• Special Branding Projects: Which cannot be cancelled after 48 hours.

5. How to Request a Refund

1. Contact Us: Email sales@runwayfashionista.com with your order number.

2. Submit Materials: Attach photos/videos of any defects or incorrect items.

3. Return Shipping: If returning an item, please ship to our Sydney warehouse and provide the tracking number as proof of shipment.

4. Processing: Once approved, refunds are issued to your original payment method.

Model Withdrawal Form

To: Runway Fashionista (sales@runwayfashionista.com) I/We hereby give notice that I/We withdraw from my/our contract of sale of the following goods:

• Order Number: ________________

• Date Received: ________________

• Customer Name: ________________

• Customer Address: ________________

• Date of Request: ________________