Return and Refund Policy

At Runway Fashionista, we are committed to your satisfaction. We curate our collections with care and strive to ensure every piece meets our high standards. If your experience does not meet expectations, our dedicated team is here to assist.

Our 30-Day Promise You have 30 days from the date of delivery to request a return or resolution for your order.

Requesting a Resolution To ensure a swift resolution, please contact us at [your email] with your order number and a description of the issue. If an item arrives damaged or incorrect, please include clear photographs so we can assess the situation immediately.

When We Offer Replacements or Refunds We stand behind the quality of our pieces. We provide full refunds or replacements in the following instances:

• Damaged Items: If your order arrives in less-than-perfect condition.

• Incorrect Items: Should you receive an item that differs in color, size, or style from what was ordered.

• Delivery Issues: In the event of confirmed lost packages or significant shipping delays exceeding 30 days (or 60 days for specific international regions).

• Order Cancellations: Full refunds are available for orders cancelled prior to shipment.

Note: Personalized items and custom branding projects are final sale once production has commenced.

Returns We aim to minimize our carbon footprint and shipping costs; however, we accept returns for items in their original, resalable condition. Returns must be initiated and shipped within 30 days of receipt to our Sydney warehouse. Please note that return shipping costs are the responsibility of the customer.

Policy Limitations We are unable to provide refunds for packages marked as delivered by the carrier, items abandoned due to customs or address errors, or requests based on personal preference. We appreciate your understanding that force majeure events may occasionally impact delivery timelines.

Processing Once approved, refunds are processed to your original payment method within 24–48 hours